When you buy with the Corporate Wallet® Agent, the merchant knows your booking under the 1-CP invoicing email of that order, not under your personal email address. To change, extend or cancel the booking, you use exactly this address at the merchant.
Find your 1-CP invoicing email
Open the transaction in the 1-CP Dashboard, see How do I view my transactions? The 1-CP invoicing email is shown in the transaction details. The booking confirmation from the merchant is also in your inbox: it was forwarded to you from this address.
Open your booking at the merchant
Most merchants offer Manage booking or My trips. Enter the 1-CP invoicing email together with the booking reference. If the merchant sends a verification code, it goes to the 1-CP invoicing email and is forwarded to your inbox within a few minutes.
Cancel a booking
Cancel on the merchant's page as usual. Refunds go back to the card that was used for the booking, also when it was a virtual card.
Change or extend a booking
Changes without extra cost: make them on the merchant's page.
Changes with extra cost (upgrade, extra night, rebooking): start the Agent again for the new payment, so the additional amount is paid with a corporate payment method and recorded as its own transaction.
Good to know
For bookings you plan to change later, book as a guest instead of signing in with a personal merchant account. Then your booking is linked to the 1-CP invoicing email, and invoices and confirmations reach 1-CP automatically.
Questions? Contact 1-CP Support.